Carlos Aquino
Carlos Aquino
IT Director Resume
Modern IT leadership for growth, scale, and resilience.
Director-level IT leader focused on infrastructure, service delivery, cloud governance, security, and operational excellence in high-growth environments.
Proven track record building and scaling IT operations, maturing ITIL-based service practices, strengthening IAM and compliance controls, and driving automation that improves reliability, efficiency, and employee experience.
Current Target
IT Director
Technology leadership roles centered on infrastructure, operations, service delivery, and transformation.
Overview
Executive Snapshot
Director-level IT leader specializing in IT infrastructure, operations management, and service delivery within high-growth environments. Proven track record of building and scaling IT operations, optimizing infrastructure across cloud and hybrid environments, and implementing ITIL-based service management practices to ensure high availability, performance, and security.
Trusted partner to executive leadership, Human Resources, Engineering, and Security teams, driving operational excellence, automation, and continuous improvement.
Strengths
Core Competencies
IT Operations & Service Delivery
ITSM / ITIL practices, incident and problem management, SLA ownership, help desk leadership, and high-availability support models.
Infrastructure & Cloud
Cloud and hybrid infrastructure spanning Azure, GCP, AWS, Cisco / Meraki networking, endpoint management, and SaaS ecosystems.
Leadership & Optimization
Cross-functional leadership, automation, lifecycle governance, vendor management, standardization, and cost optimization.
Security & Risk
ISO-27001 support, IAM / RBAC design, endpoint security, compliance controls, and operational risk management.
Career
Professional Experience
IT Manager
Threekit Technologies, Inc.
March 2021 – Present
- Built and scaled IT operations and infrastructure supporting a global, high-growth SaaS organization.
- Directed end-to-end IT service delivery, including help desk operations, incident response, SLA management, and performance optimization.
- Implemented and matured ITSM processes aligned with ITIL best practices, improving service reliability and response times.
- Led cloud and SaaS infrastructure governance, managing 145+ applications across Okta IdP, Google Workspace, Azure, and integrated platforms.
- Designed and deployed endpoint management and MDM solutions, ensuring security, compliance, and lifecycle management at scale.
- Established identity and access management frameworks to strengthen security and operational control.
- Partnered with Human Resources, Engineering, Security, and business stakeholders to align IT operations with organizational priorities.
- Drove automation and process improvements across onboarding, provisioning, and support workflows.
IT & Facilities Manager
Quantum Global Advisors (BDO USA Company)
February 2003 – October 2020
- Directed enterprise IT infrastructure and operations, including servers, networks, cloud platforms, and business-critical systems.
- Managed IT service delivery and support operations, ensuring system availability, performance, and user satisfaction.
- Implemented and maintained business continuity and disaster recovery strategies, improving resilience and uptime.
- Administered hybrid infrastructure environments including on-prem systems, cloud services, and remote access solutions.
- Led vendor management, SLA governance, and system lifecycle management.
- Collaborated with leadership and business units to optimize IT systems and processes supporting operational growth.
Results
Selected Impact
Scaled Global IT Operations
Built scalable IT operations supporting distributed teams in a high-growth SaaS environment.
Improved Service Delivery
Advanced operational maturity through ITIL-aligned processes and incident management frameworks.
Strengthened Security & Compliance
Reinforced enterprise controls through ISO-27001 support, endpoint management, and IAM governance.
Delivered Operational Efficiency
Created measurable efficiency through automation, standardization, and process improvement.
Credentials
Education & Certification
B.S. – Finance
University of Phoenix
ITIL® 4 Foundation
AXELOS
Carlos Aquino 